Business leaders are responsible for examining and implementing proven, cost-effective, easy-to-use technologies and delivering long-term solutions that reinvent workflows, accelerate processes, and increase productivity.
Before the pandemic, executives predicted that increasing the use of advanced technologies in their organizations would take more than a year and a half to implement. The actual timeline for advanced implementation over the past two years was 27 days. Following this digital transformation, companies across industries are looking to identify tools that support long-term growth and predictable results in an ever-changing landscape.
One of these technologies proved to be an especially vital addition for companies that needed to quickly implement tools to meet customer service and training needs while maintaining essential security protocols. Remote visual assistance software met these demands, giving users the virtual presence of the enterprise experience through real-time video collaboration.
With augmented reality-enabled solutions now designed to be a $175 billion market by 2026, a technology like remote visual assistance has the potential to integrate seamlessly into current support systems and processes, with intuitive features that make it suitable for many potential users, including customers and technicians.
Companies in industries such as office equipment, medical and scientific equipment, telecommunications and industrial equipment have seen measurable improvements in critical business metrics after adopting remote visual assistance software, particularly in their manufacturing, field service, HR, engineering and customer service.
To make their sessions more effective, users should prepare to share documents, photos and other useful files in real time.
As leaders contemplate how to incorporate AR-enabled technology into their current systems, they will need to understand the tangible benefits of the solution, as well as how it will affect existing workflows and the environment needed to optimize its implementation.
Consider these factors when evaluating the value of implementing remote visual assistance software in your technology stack.
Workflow reviews
be prepared for review your workflows in any area where you plan to incorporate remote visual assistance software. While technology simplifies many processes, it can also change who is involved and when they participate in the process. The best way to prepare for any changes to these workflows is to examine current processes and identify where remote visual assistance can have the most significant impact.
In the realm of customer service, for example, a customer service agent who can use the software to virtually reach the customer’s field of vision, quickly inspect equipment, and demonstrate how to complete a repair will prevent countless calls from escalating to additional technicians. . In another case, an agent might use the software to help identify and resolve a problem remotely and, in doing so, realize that the problem requires a higher level of expertise. The next step for that customer would be another remote visual assistance session, this time with an experienced technician.