AirPods and AirPods Pro come with a convenient charging and storage case that allow you to safely store your AriPods and keep them always on battery power. But did you know that there are several different box models?
Find out everything you need to know about the AirPods charging case today.
In this article we'll cover topics including the features of each box, how to upgrade or get a replacement, how to find the box you have, and more.
Models and features
- 1st generation AirPods case - no wireless charging
- Offers "over 24 hours of listening time"
- 15 minutes in the box allows up to 3 hours of listening
- 2nd generation - available with and without wireless charging
- Offers "over 24 hours of listening time"
- 15 minutes in the box allows up to 3 hours of listening
- 3rd generation - wireless charging with MagSafe
- Offers "up to 30 hours of listening time"
- 5 minutes in the box provides about 1 hour of listening time
- Pro - Wireless Charging (2019 to 2021) and with MagSafe Wireless Charging (October 2021 and later)
- Offers "over 24 hours of listening time"
- 5 minutes in the box provides approximately 1 hour of listening time
Case replacements or upgrades
If you need AirPods or charging case service, there is no charge if the issue is covered by Apple's One Year Limited Warranty or Consumer Protection Act. However:
In case of lost AirPods
| AirPods | lost device rate |
|---|---|
| AirPods (3rd generation) | 75 € each |
| AirPods | 75 € each |
| charging box | 65 € |
| wireless charging box | 85 € |
| MagSafe charging box | 85 € |
| AirPods Pro | lost device rate |
|---|---|
| AirPods Pro | 99 € each |
| Wireless charging case for AirPods Pro | €109 |
| AirPods Pro MagSafe Charging Case | €109 |
In case of damaged AirPods
| AirPods | Out-of-warranty service fee |
|---|---|
| AirPods (3rd generation) | 75 € each |
| AirPods | €87.30 each |
| charging box | €77.30 |
| wireless box | €87.30 |
| MagSafe box | 75 € |
| AirPods Pro | Out-of-warranty service fee |
|---|---|
| AirPods Pro | €111.30 each |
| Wireless charging case for AirPods Pro | €111.30 |
| AirPods Pro MagSafe Case | 99 € |
| Ear adapters (damaged) | €16.60 |
Contact Apple Support or go to an Apple Retail Store or Apple Authorized Service Provider for assistance with replacing your case. If you just want to buy a new or updated case, contact Apple Support.
model numbers
- 1st generation are A1523 and A1722
- 2nd generation are A2031 and A2032
- 3rd generation are A2564 and A2565
- Pro are A2083 and A2084
Find your AirPods model
about the box
If it has an LED on the outside of the case, it's a wireless charging case. If your LED is inside the case, it's the standard charging case. You can find the model number on the top left or right of the housing cover. If you have AirPods 3 or Pro (Oct. 2021 or later) you will also have MagSafe.
Discover features of AirPods through iPhone
Once the AirPods are connected to your iPhone or iPad, go to "Settings" > "Bluetooth" > Your AirPods Information Icon.
Here you can see the Model, Model Number, Serial Number and version.
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