#AirtelDown: Airtel faces brief outage due to ‘technical glitch’, users complain on social media

Deepak Gupta February 11, 2022
Updated 2022/02/11 at 7:39 AM

Airtel users across India faced a brief outage on Friday. Airtel’s outage was due to a technical glitch, the telecom operator confirmed to Gadgets 360. The issue was fixed shortly after it was reported online. Shortly after the outage, several users complained about Airtel’s downtime on social media. The issue affected both broadband and cellular users on the telecommunications network, according to user reports that surfaced on social media. Nor was it limited to a specific circle, as reports suggested its impact on a pan-Indian basis.

An Airtel spokesperson confirmed to Gadgets 360 that services were fully restored shortly after the glitch was fixed.

“Our internet services were briefly interrupted this morning due to a technical failure. Services have been fully restored. We deeply regret the inconvenience caused to our customers,” the spokesperson said in a statement prepared in response to the Airtel outage.

A large number of users also took to Twitter to raise their complaints. User reports suggested that the issue affected Airtel’s broadband as well as mobile networks. The Airtel app and customer service were also inaccessible to some users.

Shortly after Airtel was discontinued, #AirtelDown started trending on Twitter.

As per the details accessible on DownDetector, the problem apparently arose around 11am. The tracker also suggested that the issue affected users in various parts of the country, including Bangalore, Chennai, Hyderabad, Mumbai and New Delhi, among others.

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