Amazon’s telehealth program, Amazon Care, is now available nationwide, the company announced on Tuesday. Amazon Care offers virtual care and in-person services. The Amazon Care model combines on-demand and face-to-face care and is intended to be a solution from the search giant to address deficiencies in current healthcare offerings.
The company also announced that in-person services are rolling out to more than 20 new cities this year. Amazon says the expansion comes as it continues to invest in growing its clinical care team and in-person care services. In-person service is now available in Seattle, Baltimore, Boston, Dallas, Austin, Los Angeles, Washington, DC and Arlington. In 2022, Amazon plans to bring in-person fulfillment services to major metropolitan areas like San Francisco, Miami, Chicago, New York and more.
Amazon Care first launched in 2019 in Seattle as a pilot program for Amazon employees. In March 2021, Amazon made the service available to other companies in the United States. Amazon notes that several notable companies, including Whole Foods and Silicon Labs, currently offer Amazon Care to their employees.
The service offers primary and urgent care services, including COVID-19 and flu testing, vaccines, illness and injury treatment, preventive care, sexual health, and prescription and prescription refills. When concerns cannot be resolved virtually, Amazon Care sends a nurse to a patient’s home for additional care, from routine blood draws or listening to a patient’s lungs.
“Patients are tired of a healthcare system that doesn’t put them first. Our patient-centric service is changing that, one visit at a time,” said Kristen Helton, director of Amazon Care, in a statement. “We brought our on-demand primary care and urgent care services to patients across the country. As we increase service, we will continue to work with our customers to meet their needs.”
Amazon has been investing in healthcare in recent years. In 2018, the company acquired PillPack, an online pharmacy that allows users to buy medication in pre-made doses. In 2020, Amazon launched Amazon Pharmacy, its online and mobile prescription drug ordering and fulfillment service. More recently, Amazon launched new solutions for healthcare providers and senior living centers. The solutions, which are part of Alexa Smart Properties, are specifically designed to meet the needs of deploying Alexa devices at scale and will allow facility administrators to create personalized experiences for their residents or patients.