Did the yellow light turn on when you passed the Via Verde? know what to do

Deepak Gupta July 3, 2022
Updated 2022/07/03 at 8:14 PM

What do I do if the toll traffic light turns yellow when my vehicle is passing? Fortunately it’s nothing serious, and Viva Verde even has documentation on the subject.

Via Verde is the electronic toll system used in Portugal and one of the main national inventions. Then know what to do if the yellow light comes on.

The topic that we bring to Pplware today we have already covered in the past here. However, Via Verde provided more information on the matter.

If you passed the toll, in the Via Verde lane and a yellow light came on, start by checking if you have any alerts in My Via Verde > Message Center, via the Via Verde website or app.

Did the yellow light turn on when you passed the Via Verde?  know what to do

If you still don't have any alerts, please check each of the following questions:

If you are using Via Verde for the first time or you need to activate a new ATM reference, you must activate the identifier.

  • Insert the Multibanco card associated with the account where you want to make Via Verde debits
  • Select Payment and Other Services > Transport > Via Verde > Activation
  • Enter payment reference
  • complete the operation

We suggest that you confirm with your bank if this operation is possible through homebanking. Card activation may take 2 or 3 days to take effect.

Whether the associated debit card is valid for payment. If not, you must replace it at an ATM.

  • Insert the Multibanco card associated with the account where you want to make Via Verde debits
  • Select Payment and Other Services > Transport > Via Verde > Replacement
  • Enter payment reference
  • complete the operation

We suggest that you confirm with your bank if this operation is possible through homebanking. Card activation may take 2 or 3 days to take effect.

If the registration number of the vehicle you used is associated with its identifier. You can check and change the registration number at My Via Verde > Vehicles and Identifiers.

Did the yellow light turn on when you passed the Via Verde?  know what to do

If the identifier is correctly placed on the windshield of your vehicle, or in the case of motorcycles, in the bag provided.

If you want to replace the identifier in advance, but the option "Replace Identifier" is not yet available in A Minha Via Verde, you must wait for the Customer Service to contact you.

If when you pass a green lane and the yellow light comes on, you know what you have to do. Do not forget that on the Via Verde portal you can consult other information, such as movements, points, traffic alerts, debt resolution, request a new identifier, etc.

Green Way

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