Pplware Consultório – Clarify your doubts here

Deepak Gupta July 2, 2022
Updated 2022/07/02 at 10:28 AM

This week at the Pplware office we have the following topics for questions asked by our visitors:




This office intends to clarify the main doubts that are transmitted to us by Pplware's readers and visitors, in all platforms, places and addresses where we are already represented.

The choice of questions is made in such a way that as many topics as possible are covered and those that we find most relevant and interesting are presented.

The answers presented reflect our understanding and intend to present possible solutions. However, we count on our readers to complement, enrich or even contrast them, so that they are as rich and complete as possible.

To continue this section, we chose some more questions that were received in the official email of Consultório Pplware.

Do you want to send a question to the office? read how can you do it at the end of this office!

How to create a very special Windows image?

Hello everybody.

I would like to know if it is possible to create a system image without drivers, so that I can update the new pc without compatibility issues.

What software do you advise me to use and how should I proceed, that is, if it is possible to do what I want.


With the most sincere regards

Luis Soares da Costa



What you want is not possible to do, at least I don't know a tool that does. As far as the exclusion of drivers is concerned, it is only possible to create an image, starting from the Windows installation, in which various details can be included and applications added and whatever else is desired. This is a common procedure for software installation situations on many computers.

However, there is backup software that you can test by making a direct copy of the system. There are many software that do this, such as Macrium Software Reflect, or Acronis True Image. Considering the work involved in tuning a system “our way”, it is worth experimenting and seeing how the new computer performs after receiving the system with different hardware. It is expected that Windows will easily handle this.

[Respondido por Hugo Cura]

How can I contact Facebook to recover my account?


Long live Pplware,

I would like to know if you guys know any method of trying to get in touch with Facebook? This Thursday, my account was hacked overnight, and I already tried using the method of uploading the ID to and I supposedly received an automatic email informing me that the account was unlocked, but in the end it's still locked and I can't do anything else .

Do you know of any email or any way to get in touch with them, since I can't enter anything on the facebook or facebook business website?

I'm really desperate because I have a lot of stuff with authentication via Facebook.

If you can help me, I would be very grateful.

Yours sincerely,

Pedro Mateus



There are several ways to contact Facebook, but none is with direct contacts, the normal phone call. What we recommend is that you use account recovery formswhich apparently will have already used.

So, the next step is the use of email, for one of the accounts that we will leave below. Then you should get the necessary support:

  • disabled@fb.com – You can use this email to contact Facebook to try to recover disabled or hacked accounts, if you need to reset your password, or if you are having trouble accessing a page
  • appeals@fb.com – This email can be used to appeal any suspended accounts or blocked/removed content
  • abuse@fb.com – You can use this email to report anything on Facebook that goes against the Facebook Community Standards

Try one of these options and you should be able to recover your account as intended.

[Respondido por Pedro Simões]

How to get sound back on my Xiaomi Mi Box?

Good afternoon,

I have a problem with my Xiaomi MI Box which is as follows:

A few days ago, streaming applications (Netflix, HBO Max) stopped having sound. All other apps have sound.

I have already replaced the HDMI cable but the problem persists.


Isabel Cavaco



There are many reports of this same problem, of the Mi Box losing sound in some content or applications.

There doesn't seem to be a concrete solution to this problem, and typically restoring factory settings is something that does the trick… at least until it happens again.

You can also try another tip: go to Settings > Sound > Digital Audio Format > PCM. Again in the Sound menu, in Dolby Sounds, set to OFF. Again, if that doesn't work, do a factory reset.

[Respondido por Hugo Cura]

How can I split traffic on a VPN?


I would like to know if it is possible to configure 2 internet connections on the pc with different ips at the same time, for example for Wi-Fi it would have ip A and for lan it would have ip B and then configure which programs would use ip A and the other programs would use ip B

If this is possible and if you could help configure my pc how much would that help cost me?

I'll explain why I need it, I play poker in different rooms and in different countries, a while ago I used the express vpn that was top for split tunneling and I could choose which programs used the ip of Portugal and which programs used the ip Brazil

But I started having problems with certain poker rooms because they detected that I was using vpn with ip data center

I went to Google to search and found a good vpn service with residential ip called mysterium vpn , but this vpn no longer has split tunneling in the options, that is, it had an ip in Brazil for all applications

My idea was to use another pc connected to this mysterium vpn with the residential ip in Brazil, create a shotspot by Wi-Fi and on my other pc I connected the Wi-Fi to this hotspot and to the lan cable with my Portuguese ip and choose which apps used the Wi-Fi signal and which ones would use the lan cable

Sorry for the long text, if you can help me I will be very grateful and I'm willing to pay for this help, as soon as possible please say something a big hug.

Hugo Mendonça



First of all, we don't do the services you're asking for. So, we'll just respond to try to help you with what you need.

Effectively, it all comes down to making use of Split Tunneling on your Windows and on your VPN. This will be responsible for dividing the traffic as needed.

However, and as we mentioned, Split Tunneling can only be used if the VPN you are using supports it. As you mention, your new VPN does not support this feature, which is essential.

What we recommend is that you find a new VPN that supports Split Tunneling and that also has a good configuration interface, in order to enable this feature and also easily define which apps will use this VPN output.

[Respondido por Pedro Simões]

How to prevent a driver from updating in Windows?

Hello everybody.

I have a pc with an AMD processor and I installed the software Adrenalin Edition 22.6.1 and it works fine, until I put Windows update to look for updates and it finds and installs a driver named Advanced Micro Devices, lnc. - Display - 27.20.21020.7001 and when installing, the PC monitor is all black, only seeing the mouse pointer.

Is there any way to block the installation of this latest driver from Windows uptade?

Thank you very much.

With the most sincere regards

Luis Soares da Costa



On Windows Update, driver updates are in the optional updates group. Precisely because they are optional, they are not supposed to be installed without the user's consent.

Even so, you can disable the installation of drivers, in a procedure that is not straightforward but that proves to be an adequate solution.

Since the procedure already exists online, I will not transcribe it, but rather indicate the link:

Therefore, you will have to do the entire guide, up to the “Using .REG file” section, which you should no longer do.

Good luck!

[Respondido por Hugo Cura]

Now that the chosen questions are presented and the answers given, we ask that our readers comment on them and contribute any additional information that they feel is necessary.

Any and all questions you would like to see answered here should be posted on the exclusive communication channel dedicated to the Pplware office.

We talk about the email created for this purpose: consulting (at) pplware.com. This is the only point for receiving questions that you send us. Use it to send us your questions, your doubts or your problems. Your answer will come very soon.

Remember to use email consulting (@) pplware.com to send us yours questions

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