Pplware Consultório – Clarify your doubts here

Deepak Gupta July 16, 2022
Updated 2022/07/16 at 10:09 AM

This week at the Pplware office we have the following topics for questions asked by our visitors:




This office intends to clarify the main doubts that are transmitted to us by Pplware's readers and visitors, in all platforms, places and addresses where we are already represented.

The choice of questions is made in such a way that as many topics as possible are covered and those that we find most relevant and interesting are presented.

The answers presented reflect our understanding and intend to present possible solutions. However, we count on our readers to complement, enrich or even contrast them, so that they are as rich and complete as possible.

To continue this section, we chose some more questions that were received in the official email of Consultório Pplware.

Do you want to send a question to the office? read how can you do it at the end of this office!

Do I close apps or not before turning off the iPad?

Good evening, my name is Rui Pedro and I send this email to ask if you could, please, ask me a question, thanking you in advance for your support and attention.

I recently bought an iPad and I would like to ask before turning it off if it is recommended to close all the apps that are in the background or if I can turn it off without having to close them.

Thanking you once again and also congratulating you for your excellent work, I wish you a great night and a great weekend!

Best regards,

Rui Pedro



Thanks in advance for your preference.

Yes, you can turn off the device without having to worry about anything.

For the user's convenience, and so that shutdown (for whatever reason) does not interfere with use, the status of each application is saved. That way, you can go back to where you were in each application, without any more worries.

However, whenever you want (and not necessarily when you close it) you can close any application that is running in the background (in the case of iOS, they are in a “sleeping” state, with a controlled refresh), and thus start “from the beginning” when you open it again.

Closing apps in the background is not expected to impact energy consumption.

[Respondido por Hugo Cura]

Office 2016 or Office 2019, which should I keep on Windows?

I've been following you daily for many years and, of course, this support column is important for my knowledge!

I will describe what happened.

I have 3 computers.

I don't have the totally original Office 2013, because I have the box with the license card.

In the other two I installed, in one the 2016 version and in the other the 2019 version, digital licenses acquired on heavily advertised sites, where very low prices are practiced!

I have a Microsoft account. In it, strangely, only the 2003 and 2016 versions appear. The 2019 version is not included and I don't know why! I remember that Office was activated by phone and for more than a year it was normally used and updated!

Everything was going fine, but one day without me realizing it, the installation of the 2019 version was automatically replaced by the 2016!

Luckily I had a system image and I reposted it. Cautiously, on that PC, I signed out of my Microsoft account.

I almost bet that it was detected that "that" license had marosca and they removed it? Or will it be something else?

What's your opinion?

Thank you and keep up the v/ work for the community

Jose Manuel



From the description you submitted, it appears that Microsoft has realized that it has an unofficial license in its possession. For that reason Office 2019 disappeared, being replaced by the previous version, which is even on your list and associated with your account.

If you repeat the scenario you had installed, this situation should repeat itself, with the same justification of lack of association of the account with Office 2019.

So, and if the 2016 version of Office is enough, what we recommend is that you keep your machines as they are and without any changes.

In this way, the versions and the present software will not be changed.

[Respondido por Pedro Simões]

What's up with my Windows 11 login?

Good afternoon,

I have a problem starting my machine.

It is a laptop with Windows 11 pre-installed and so far it has been working very well, the only problem with 5 days ago is that it starts very well, but when you open the window to enter the PIN it freezes for 4 to 5 minutes until the PIN window disappears and it shows the input image and then I click and it lets you enter the PIN normally and starts the session without any problem and then I do everything normally.

I'm getting desperate because sometimes I need a quick start and I have to wait 4 to 5 minutes.

Can you help please?

Thank you very much in advance for your attention.

My system is:

  • Intel(R) Core(TM) i7-9750HF CPU @ 2.60GHz 2.59GHz
  • 16.0 G
  • 64-bit operating system, x-based processor

Mario Renato do Carmo Loureiro



Before giving a suggestion to try to solve this problem, I give a tip to try to get around the login impediment.

The idea is to access the "priority screen" that allows you to start the session and, perhaps that way, you can speed up the login and "pass" over that blockage. To do this, try using the good old Ctrl+Alt+Del key combination (more than once if necessary), then choosing the Login option. This screen does not work while you are logging in, but it is possible that it does at the time just before.

Then, as far as troubleshooting the problem is concerned, it can be quite difficult to determine the reason, where some more advanced procedures may be needed to get some useful information.

A first step is to see if you installed something before the problem started to happen, like an antivirus or firewall, or something that could interfere with the system. A network drive that you have configured, or a drive connected to your PC, can also cause this type of delay. If you identify something, revert or turn it off, to see if it has an effect.

If the problem persists, I recommend that you use Event Viewer, to understand the sequence of events in the startup process. So, go to the Start menu, type “Event Viewer” and open it.

In Windows Logs > System, you will be able to see the date/time of each event, as well as the errors that appear and a detail of the operation. A thorough analysis, not only in System but also in others, can lead to the source of the problem.

Good luck!

[Respondido por Hugo Cura]

Xiaomi Redmi Note 11 Pro 5G and Poco F4, which one to choose?

Good afternoon, I would like to ask a question if possible.

It's more a matter of personal taste, however I would like to hear a professional opinion on this situation.

Between the Xiaomi Redmi Note 11 Pro 5G and the Poco F4, is the difference greater than €100 justified?

That is, is it worth those ~100€ in relation to each other?

Carlos Gaspar



There are at least two reasons that justify this price difference: processor and cameras.

In the processor, the Snapdragon 870 (Poco F4) achieves almost twice the performance of the Snapdragon 695. It may not be visible “side by side”, but it can make all the difference in a more intensive use.

Then, as for the cameras, it can be said that the Poco F4 already includes top hardware, specifically optical image stabilization (OIS). It's usually a feature that doesn't exist in mid-range smartphones, and the Poco F4 (which we can already consider mid-high range) already has this mechanism.

Finally, there are other less relevant details, such as the Poco F4's support for Wi-Fi 6 and Bluetooth 5.2 networks (against 5.1), and also UFS 3.1 internal memory (against 2.2).

Now the question remains: is the difference of €100 justified? It depends on whether or not you are an intensive user and value speed/fluidity a lot, and whether you value the optical stabilization capability. If it really appreciates, yes, the €100 is justified.

[Respondido por Hugo Cura]

How do I clean my smartphone's cameras?

Pplware Friends,

I noticed a few days ago that my smartphone camera lens is dirty and with noticeable marks.

These are having an impact on the photographs I take, which already have these same marks, making it almost impossible to use.

My question is simple and I want to know how I can/should I clean the lenses, in order to have pictures in good condition again.

Antonio Matias



This is a problem that can happen frequently and that can be easily solved, being simple to eliminate.

Just wipe the lenses with a simple eyeglass cleaning cloth, possibly with the cleaning liquid, but without exaggerating the amount.

Under no circumstances should you apply liquids directly, to avoid damaging the smartphone's photography module. Likewise, you should be careful with the cloth you use so as not to scratch the lenses and cause permanent damage.

Apart from that, you can take care of cleaning simply and quickly, whenever you find it necessary.

[Respondido por Pedro Simões]

Now that the chosen questions are presented and the answers given, we ask that our readers comment on them and contribute any additional information that they feel is necessary.

Any and all questions you would like to see answered here should be posted on the exclusive communication channel dedicated to the Pplware office.

We talk about the email created for this purpose: consulting (at) pplware.com. This is the only point for receiving questions that you send us. Use it to send us your questions, your doubts or your problems. Your answer will come very soon.

Remember to use email consulting (@) pplware.com to send us yours questions

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