Samsung Galaxy S21 FE users are complaining about issues with the phone’s screen refresh rate which seems to be causing a slowdown. Several complaints about the matter have already accumulated on the Samsung forums. The most affordable smartphone in the Galaxy S21 series from the South Korean smartphone maker was launched in India in January. The smartphone runs on Android 12 with the company’s One UI 4 skin on top and is powered by the Exynos 2100 SoC in India. The phone is equipped with a 6.4-inch AMOLED display with 120Hz refresh rate.
According to customer reports from Samsung Galaxy S21 FE owners on Samsung’s official forums, the smartphone seems to have an issue where the phone’s interface slows down during use. The oldest report is dated January 17, which claims that the smartphone refresh rate drops below 60Hz, causing lags and UI crashes. The owner of the Samsung Galaxy S21 FE (Exynos variant) says the issue occurs in the latest One UI 4 update. Restarting the smartphone seems to temporarily resolve the issue, according to the forum post.
Similarly, another post last month from an Indian Galaxy S21 FE owner (Exynos variant) States that the smartphone refresh rate is low when the smartphone is locked and unlocked. The user claims that the refresh rate seems to be less than 60Hz and the only way to solve the problem is to turn power saving mode on and off or set the refresh rate to 60Hz and then back to 120Hz. However, the fix is only temporary and should be used regularly, adds the user. another user reports the same issue occurs after unlocking the phone using fingerprint scanner.
Meanwhile, a report from an Indian user posted earlier this month mentions the same issue with the Galaxy S21 FE (Exynos variant), causing scrolling to become choppy after an apparent drop in frame rate or refresh rate. As with previous posts, the user seems to have found a temporary resolution to the problem by switching to 60Hz refresh rate and then back to 120Hz. The issue was also identified by SamMobile on the recently released smartphone.
Samsung has not yet recognized the problem and suggested a fix. Gadgets 360 has contacted the company for a comment and will update this story when it responds.