It can always be annoying when someone calls you but nobody says a word after you answer the phone. This is also called “Lost Call”. We’ll tell you what you can do with such unwanted calls can do and explain what they mean.
Unwanted calls: what should I do?
If you keep getting those unwanted calls where nobody says anything, you have no choice but to block the unknown number. You can do this either directly in the settings in the phone or mobile phone. For example, it works with the Nokia 7.2 smartphone by long tapping on the unwanted number and then selecting “Block / Report Spam”.
If you are bothered by lost calls so often that it is no longer acceptable, according to tellows, you can take legal action against the situation. “It is possible to lodge a complaint with the Federal Network Agency. These then check for each individual case whether the software-controlled dialing behavior of your phone number actually represents an unreasonable nuisance within the meaning of Section 7 (1) sentence 1 UWG against unfair competition. “
So that this can be determined, it is important that you describe in great detail how and how often you are confronted with the behavior. You can find the Federal Network Agency’s complaint form here.
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“In future, providers will have to give you a contract summary in text form (eg a PDF by e-mail or in printed form) before you conclude a telephone contract (for landline, internet and / or mobile phone connection),” says the consumer advice center.
Who is actually behind Lost Calls?
According to tellows, most cases of such undesired calls can be traced back to so-called predictive dialers. In the broadest sense, this means an automated dialing program for telephone calls.
Call centers obviously have the opportunity to work as cost-effectively as possible, since a relatively large number of outgoing calls can be initiated within a short period of time without wasting a lot of time.
“In some cases, entire call lists are processed. This way of working, for example, allows a call to be set up even though the call center agent is still on another call at the time, ”says tellows. In this way, the call centers want to save time, since call center employees do not have a break between phone calls.
The following numbers were reported tellows as lost calls:
More tips and tricks about unwanted calls
If you call unknown numbers and are suspicious of whether they are spam calls, you should ask three questions. In general, be careful never to say “yes”. In addition, seven sentences can expose telephone fraud. If you want to report phone fraud, you should consider two details.
Source: tellows, consumer advice center