Xiaomi India launched its Xiaomi Service+ app on Thursday to effectively meet the service and support requirements of customers in the country. Customers will be able to fix their phones or get assistance via live chat and check price quotes. The app will feature AI chatbots as well as live agent chats. According to Xiaomi, the app will also allow users to book installation and demos for devices as well as repair requests. The app will be available on Google Play and works with the company’s call centers in India.
the chinese manufacturer announced the launch of the Xiaomi Service+ app on Twitter on Thursday, referring to it as a one-stop solution for service requests with 24/7 customer support. Users will also be able to check warranty information for their Xiaomi devices, locate nearby service centers and find out the prices of spare parts for their devices, according to the company.
After users log in to Xiaomi Service+ app, they can add their Xiaomi devices which are listed under the my devices guide along with the date of purchase. THE application listing on Google Play shows devices like Mi Beard Trimmer, Mi TV, Mi AirPOP mask, a USB cable, alongside the company’s smartphones. Users can also access the my requests guide to accessing support tickets for repair and installation. They are displayed in the ‘Active’ and ‘Completed’ sections and display the date the request was made and the token number.
Xiaomi Service+ is now available for download on the Play Store for Android smartphones and is published under the developer name “mismart tech”. As per the app’s listing on the store, the app also allows users to get support by talking to a bot, which users can respond to by tapping prompts. Users can also chat live with a customer service assistant, according to the company, and the option to get chat support is available 24/7, according to the company.
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